Service Design Educator, Consultant & keynote speaker
better services start with understanding people
I help civil servants, leaders and teams turn complex challenges into services and policies that work for the people using them.
Through my work, I bring together service design, inclusive leadership and policy thinking. My approach connects theory with practice, draws on experience across countries and cultures, and makes room for the people whose perspectives are too often missed.
Whether we’re working through a live project or questioning familiar assumptions, the aim is the same:
to make better decisions and put them into practice.
WORK WITH me
Training
Practical service design training for civil servants and leaders. Learn the theory and apply it to a live project throughout the programme.
consultancy
Better policies and services start with understanding people. I bring research, lived experience and cross-cultural perspectives to the challenges your organisation faces.
keynotes
Food, culture and assumptions worth questioning. Personal stories and global perspectives that bring inclusion, leadership and policy into everyday conversations.
your everyday service DESIGN advocate
what happens when policy meets real life?
A policy can look sensible on paper and still create barriers in practice.
I help organisations explore that gap. Who was involved in shaping the policy? What assumptions does it make? How does it affect people with different needs, backgrounds and circumstances?
Bringing together my background in sociology, international relations and service design, I support teams to examine the wider context, listen to lived experience and develop practical changes with the people affected.
Talk to me about your challenge
brands that trust Me
The sins and wins series
Three fully illustrated picture books exploring the Sins and Wins of Inclusive Leadership, Design, and AI.
Through relatable case stories, we explore how everyday decisions can create barriers - or open up possibilities. Each book connects big questions about inclusion with practical choices: how we lead people, design services and shape technology.
For anyone ready to turn good intentions into everyday practice.
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